Report a Bug

Help us improve FormMasterPro by reporting bugs and issues you encounter

Bug Reporting Guidelines

We take bug reports seriously and appreciate your help in making FormMasterPro better. The more detailed information you provide, the faster we can identify and fix the issue.

Check if the bug is already reported

Before reporting a new bug, please check our GitHub Issues page to see if someone else has already reported the same problem.

Reproduce the bug

Try to find a reliable way to reproduce the issue. Note down the exact steps that cause the bug to appear. A bug that can be consistently reproduced is much easier to fix.

Gather information

Collect the following details to include in your bug report:

  • FormMasterPro version: Which version of the extension are you using?
  • Browser & version: e.g., Chrome 96.0.4664.45
  • Operating system: e.g., Windows 10, macOS Monterey, Ubuntu 20.04
  • Website URL: Where did the issue occur? (if applicable and not private)
  • Screenshots: Visual evidence of the bug, if possible
  • Console logs: Any error messages from the browser's developer console

Submit the bug report

Go to our GitHub Issues page and click on "New Issue". Select "Bug Report" and fill in the template with all the information you've gathered.

Report a Bug on GitHub

Bug Report Template

Here's the template to use when reporting bugs:

### Bug Description A clear and concise description of what the bug is. ### Steps to Reproduce 1. Go to '...' 2. Click on '....' 3. Scroll down to '....' 4. See error ### Expected Behavior A clear and concise description of what you expected to happen. ### Actual Behavior What actually happened instead. ### Screenshots If applicable, add screenshots to help explain your problem. ### Environment - FormMasterPro Version: [e.g., 1.0.0] - Browser: [e.g., Chrome 96.0.4664.45] - OS: [e.g., Windows 10] ### Additional Context Add any other context about the problem here.

Common Issues and Troubleshooting

Form Fields Not Detected

Common causes:

  • The page hasn't fully loaded
  • The form uses non-standard elements
  • The form is inside an iframe

Try this: Refresh the page, wait for it to fully load, and try again.

Incorrect Data Mapping

Common causes:

  • Field names are ambiguous
  • The form has custom field types
  • The document format is not supported

Try this: Use the manual field mapping feature to correct the mappings.

Extension Not Loading

Common causes:

  • Browser needs to be restarted
  • Extension files are corrupted
  • Conflict with other extensions

Try this: Reload the extension or reinstall it from the latest release.

Browser Console Errors

If you're seeing errors in the browser console:

  1. Press F12 to open developer tools
  2. Go to the "Console" tab
  3. Look for red error messages
  4. Copy these errors into your bug report

Feature Requests

Have an idea for improving FormMasterPro? We'd love to hear it!

For feature requests, please use our Feature Request template on GitHub.

Be sure to describe the feature in detail, explain the problem it solves, and outline any alternative solutions you've considered.